Senior Executive (Life Claim Admin) | Contract

Job scopes

• Handle all the tasks related to life claims admin matters including but not limited to, assignment of daily manual claim and letter preparation.
• Data entry & maintain proper filing and documentation of life claim documents and files.
• Help with the creation, maintenance, and updating of the life claim register.
• Follow-up of medical report requests, other supporting documents with medical providers, policyholders, and agents.
• Perform outbound calls and attend to simple enquires from medical providers and distribution channels from department’s shared mailbox/CRM platform e.g., Salesforce.
• Undertake internal audits (Life claims) to ensure the company meets its financial, operational and compliance objectives.
• Identifies control issues that do not comply with the established operation procedures and guidelines.
• Handles control and remediation work within Claims Department to ensure compliance with internal claims SOP, regulatory requirements, and policies.
• Update claims SOP to reflect latest changes to claims guidelines.
• Conduct daily/monthly claims quality assurance checks to ensure that claims are processed based on the KPI and claims SOP and put in place corrective and preventive measures.
• Work as a team and provide support to the department when colleagues are on leave, on course or on medical leave.
• Other tasks assigned by HOD/Supervisor(s) as and when required.

Job requirement

• Diploma/Degree in any related field.
• Around 2 to 4 years of working experience in life insurance company.
• Familiar with Life insurance processes and good insurance knowledge.
• Good interpersonal skills to effectively communicate with all stakeholders.
• Good written and oral skills.
• Ability to adapt to changes quickly and have a positive mindset.
• Customer-centric and meticulous with the ability to work under pressure.